Change Email Address

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Occasional Visitor

Change Email Address

I wish to change my email address, but I do not know how.

8 REPLIES
Box Employee

Re: Change Email Address

 

Hi @Ilovegoody123,

 

Welcome to the Box Community and thanks for your first post in the forum!

 

If you want to change the email address on your Box account, you need to add more email address then make that new email address as primary then remove the previous email address. Here's how:

 

 

Be sure to read our guidelines, Subscribe to content you like, and complete your profile on the community.

Occasional Visitor

Re: Change Email Address

Hello

I have the same problem.

I follow your instructions and I have removed the old email but now I am unable to log in my account. Never email are know

How can I do?

 

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Moderator

Re: Change Email Address

Hi @Icio,

 

Welcome to the Box Community and thanks for your first post in the forum!

 

Can you please try clearing your browser's cache and cookies and then try to login using this link?

 

If you continue to see the same issue, I'd recommend reaching out to Box Support team to investigate with you as this will require specific account information. You can submit a case here contact Box Support to help you directly.

 

Be sure to read our guidelines, Subscribe to content you like, and complete your profile on the community.

 

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Visitor

Re: Change Email Address

thank you France

now is all right

 

:-)

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New Contributor

Re: Change Email Address

Thank you, France_V for the help.  However, the "Add More Emails" option shown here:

https://community.box.com/t5/How-to-Guides-for-Account/Manage-Account-Settings/ta-p/20022#loginandem...

is not visible on my computer or on my phone. 

 

I have a free account, thank you, very generous to offer that.  The email it was originally linked to is no longer working, don't know why. 

 

New Contributor

Re: Change Email Address

Here is what that looks like on this computer.  I deleted the email & added the notes in red.  Thanks again. 

Box_emails1.jpg

Moderator

Re: Change Email Address

Hi @syncorswim,

 

Welcome to the Box Community and thanks for your first post in the forum! I'd love to help!

 

Free users will need to add or "Link Personal Email" to be able to change your primary email address in Box.

 

To add an email address:

  • Click Link Personal Email.
  • Enter your new email address and click the Save button.
  • An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.
  • Once your secondary email is linked and verified, you will have the option to "Make it Primary".To make a secondary address your primary address, just click Make Primary button.

 

Hope that helps! Be sure to read our guidelines, Subscribe to content you like, and complete your profile on the community.

 

New Contributor

Re: Change Email Address

Thanks again, France_V. 

The "Link Personal Email" showed a cautionary popup, now that I understand it's harmless, I'll go ahead with it. 

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