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Question

Unable to process box sign. Unable to create folder.

  • May 23, 2025
  • 1 reply
  • 5 views

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Hi there, 

I've followed the configurations steps of this link https://help.form.io/developers/integrations/esign/esign-example to configure Esign inside form.io. When I try to test the Esign component in a simple form, I am not able to submit because it displays the following error : unable to process box sign: unable to create folder: error: error:1e08010c:decoder routines::unsupported. cnqE0fTADpmpxl7g7ZMto8-5A.png

All the app configurations are inside box app seem to be okay. 

ierF-8sZXTeQw7sxtVpN65LWw.png

Could you help me with this? 

Thank you.

1 reply

Forum|alt.badge.img

Hi Abraham, 

Welcome to the Box Community!

A Box Software Developer may address your query most effectively. It would be preferable for you to post your question on our new community website: forum.box.com.

Thanks for posting!