I am trying to save primarily Excel and Word files directly to Box Drive and they are both giving me errors. When trying to save in Word, the error reads, "A file error has occurred." When trying to save in Excel, I've received two errors: "Document not saved" and "Errors were detected while saving [full file path]. Microsoft Excel may be able to save the file by removing or repairing some features. To make the repairs in a new file, click Continue. To cancel saving the file click Cancel." I tried to repair the errors by clicking continue but it does not work. I am able to save these files to local storage, and I am able to save other file types directly to Box Drive, so I believe the issue is with saving Office files to Box Drive.
Question
Saving Word & Excel files directly to BOX
Hi Ileen,
Welcome to the Box Community, I'm happy to help!
If you try to save this file somewhere else, are you getting the same error message?
Could you try to uninstall and then reinstall Box Drive, and see if this helps resolve the issue you encounter?
Let us know how it goes and if you have any questions, and we will do our best to help you.
Regards,
The last line in my original post: I am able to save these files to local storage, and I am able to save other file types directly to Box Drive, so I believe the issue is with saving Office files to Box Drive. There are still no issues savings any docs to my local computer. I can also save pdf files directly to BOX with no issues. For Word, Excel, & Outlook files I have to save the doc to my local drive and then copy it and paste it into the BOX folder - what a waste of time! I followed your instructions and did the uninstall & reinstall. The issue is the same - the uninstall/reinstall did not fix anything. Need to different solution!
Hi Ileen,
Thanks for sharing additional information here.
Based on the details that you've shared here, it looks like the issue you encounter is due to a known issue between Windows Store Applications (Photos, Office, etc.) and Box. Looks like you are using a Microsoft store version of Office 365.
As stated in this article: https://support.box.com/hc/en-us/articles/360043695854-Windows-Specific-Known-Issues-for-Box-Drive
- Windows Store Applications (Photos, Office, etc.): Users are unable to open files from the Box Drive folder when navigating to it from within these applications. Users may also experience errors or silent failures when saving from these applications into Box Drive.
We recommend you install the .exe or .msi version of these applications (for example, Photos or Office) instead of the Windows Store app. Otherwise, on the windows store app you'll need to save the item outside of the Box folder and then drag the item back into Box.
You may contact Microsoft for assistance on installing the supported build of Office app that is compatible with Box Drive or you may follow this article from Microsoft: https://support.office.com/en-us/article/download-and-install-or-reinstall-office-365-or-office-2019-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658
Let me know else we can help, and if you have any questions!
Regards,
Am I to understand that the simple act of saving an Excel File in Box is a known problem? I have multiple users that are creating or using Excel as most businesses do these days and trying to save the Excel file into a Box location so we can share it but yet its adding user details and a number to the file name each time its saved?
i.e. File Name.xlsx
File Name (User Email 1).xlsx
File Name (User Email 2).xlsx
File Name (User Email 3).xlsx
File Name (User Email 4).xlsx
File Name (User Email 5).xlsx
How can you share files with a naming convention that changes radically every time you save it?
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