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I signed up for 60 user Business Plus. All but 15 could not be imported, with Box claiming "Email already used in a Box account but not associated with an enterprise" for them. Consequently I had those 15 users log into their Box account and cancel their accounts, anticipating this would let me add them to my Box admin console. I still receive the same message.


Can you please assist?

Hi Martin, 


Welcome to Box Community! 


It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch. 


Thanks for posting! 


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