Skip to main content
Question

Box Drive showing error on already deleted files

  • May 22, 2025
  • 4 replies
  • 11 views
C
Forum|alt.badge.img

Hi,

after I deleted one big folder (about 20GB) I've been having this error notification on 620 items "UNKNOWN. The original file was deleted on Box. Suggestion: make a copy of the file and delete the original" even though the folder and all its contents were already deleted from both Box.com and Box Drive folder (hence the unknown file name) and all other files and folders area correctly synced, meaning everything is alright but Box Drive keeps the error notifications.

I already tried cleaning all %appdata% Box files (logs, cache and unsynced files folders) and resyncing everything again but it doesn't seem to work.

Is there anything else I could do?

Thanks in advance.

    4 replies

    C
    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community!

    Have you tried to logout and then log back in from Box Drive? 

    If not, can you try this and see that will fix the issue for you?  Check out our article on how to logout from Box Drive:

    If the error message continue to appear, you may reach out to our support team by clicking on the “Contact Support” link just above this page.

     
    C
    Forum|alt.badge.img

    OMG Right under my nose. It did work. I tried everything except the obvious kkkkk

     

    Thanks a lot!!

    C
    Forum|alt.badge.img

    Easy to use

    C
    Forum|alt.badge.img

    Hey, Bruno!

    Glad to hear that it worked and fixed the issue for you.

    Have a nice day and thanks again for your participation in the Community!

    Terms & ConditionsCookie settingsAccessibility statement