Since yesterday, I've encountered an issue.
When my clients try to access their files, they can see the files listed in a view. However, when they click on a file to view it in detail, they are redirected to a login page.
The expected behavior is that they should be able to preview the document and download it to their local machine without needing to log in, as they are already authenticated with the unique password I generated for them.
I haven't changed anything in my workflow regarding password authentication for each client's folders, so I suspect this issue may be on Box's end. Please address this matter urgently.
Thank you.